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Get in Touch – We’re Here to Help!
Have questions about our handbags, wallets, or orders? Our team is happy to assist! Reach out through the options below, and we’ll get back to you ASAP.
1. How can I place an order on Orca by Ultimate Collections?
Ordering is simple! Just browse our collection, add your favorite items to the cart, and proceed to checkout. You’ll receive an order confirmation via email after successful payment.
2. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) across India.
3. How long does shipping take?
We usually process and ship orders within 24-48 hours. Delivery time varies based on location:
Other Locations: 5-7 business days
Metro Cities: 3-5 business days
4. Do you offer free shipping?
Yes! We offer free shipping within India. International Shipping Calculated at Checkout
5. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email and SMS.
Returns & Exchanges
1. What is your return policy?
We offer a 3-day return or exchange policy for unused and unworn products. Simply contact our support team to initiate a return.
2. How do I return or exchange an item?
To return or exchange a product, follow these steps:
Once we receive the item, we’ll process the refund or exchange.
Our team will guide you through the return/exchange process.
3. Are there any products that cannot be returned?
Yes. Customized products, gift cards, and clearance sale items are not eligible for returns or exchanges.
Products & Quality
1. What materials do you use for your handbags and wallets?
We use premium-quality leather, faux leather, and durable fabrics to ensure long-lasting style and functionality. Each product is carefully crafted for elegance and durability.
2. Are your products locally made?
At Orca by Ultimate Collections, we carefully source and import our products internationally to ensure authenticity, premium quality, and classy designs. Each item is selected to offer you the best craftsmanship and timeless elegance.
3. How do I take care of my handbags and wallets?
To maintain your handbag’s quality:
Store in a dust bag when not in use.
Keep it away from moisture and direct sunlight.
Clean with a soft, dry cloth.
Payment & Security
1. What payment methods do you accept?
We accept Credit/Debit Cards, Net Banking, UPI, Paytm, Google Pay, and Cash on Delivery (COD) for select locations within India.
2. Is my payment information secure?
Yes! Our website uses SSL encryption and secure payment gateways to ensure 100% safe transactions.
3. Can I get an invoice for my purchase?
Yes! After placing your order, you will receive a detailed invoice via email with all billing details.
Contact & Support
1. How can I contact customer support?
You can reach us via: 📧 Email: ultimateccollections@gmail.com 📞 Phone: +91 9769957392 📱 WhatsApp: +91 9769957392
Our support team is available Monday to Saturday, 11 AM – 8 PM (IST) to assist you.
2. What are your customer support hours?
2. What are your customer support hours?
Our support team is available Monday to Saturday, 11 AM – 8 PM (IST) to assist you.
Brand & Business Information
1. What is your registered business name?
Our registered business name is Ultimate Collections, and our brand name is Orca by Ultimate Collections.
2. What is your GST number?
GSTIN:27BJIPA7287D1Z6 (Registered under Ultimate Collections)
3. Where are you based?
We are based in Mumbai, India, and ship across the country.
Wholesale & Collaboration
1. Do you offer bulk orders or wholesale pricing?
Yes! If you’re a retailer or business looking for bulk purchases, contact us at ultimateccollections@gmail.com for wholesale pricing and collaboration opportunities.
2. Can I collaborate with your brand as an influencer or reseller?
Yes! We love collaborating with influencers and resellers. Email us your profile at ultimateccollections@gmail.com for partnership opportunities.
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